| QUESTIONS | ANSWERS |
| HOW CAN I CONTACT THE HOTEL? | Please call 01753896400 or email reservations@pinewoodhotel.co.uk |
| DOES THE HOTEL HAVE FREE CAR PARKING FACILITIES? | Our car park can hold up to 100 cars and is free of charge |
| WHAT’S THE EARLIEST I CAN CHECK IN? | Check in is from 3pm, however a early check in can be provided at an extra cost. |
| IS THERE A LATEST CHECK IN TIME? | Our reception is manned 24 hours |
| WHAT TIME IS BREAKFAST FROM AND TO? | Breakfast is served in our Eden restaurant 7 days a week, Mon-Fri 7am till 9am Sat-Sun 8am till 10am |
| WHAT KIND OF BREAKFAST IS SERVED AT THE HOTEL? | A selection of cereal, fresh fruit, fruit juices, a selection of spreads, omelettes, or full English breakfast |
| DOES THE HOTEL HAVE A RESTAURANT? | The Eden Restaurant & Bar is located in the main building |
| WHAT TIME DOES YOUR RESTAURANT & BAR OPEN? | Bar opens from 12pm till 11pm and The restaurant opens from 5pm till 9pm Monday to Sunday |
| WHAT IS YOUR POLICY REGARDING CANCELLATIONS? | Depends on the type of booking, please refer to Terms and Conditions |
| WHAT’S THE LATEST I CAN CHECK OUT? | 11am is the check-out time however a late check out can be arranged at an extra cost |
| WHAT IF I AM RETURNING LATE TO THE HOTEL? | Our reception is manned 24 hours |
| ARE YOU A DOG-FRIENDLY HOTEL? | Unfortunately, due to the layout of our proprety we can only accept Guide dogs |
| WHAT IS YOUR SMOKING POLICY? | Non-Smoking buildings/rooms/ restaurant/ function. Smoking permitted in designeted area |
| WILL I BE CHARGED FOR EXTRA GUESTS OCCUPYING MY ROOM? | There is an extra charge for any extra guests staying in the room |
| WHAT DO I DO IF I’M UNHAPPY DURING MY STAY? | Please contact our duty manager during your stay to assist with issue you may have. |
| WHAT FACILITIES ARE PROVIDED FOR CUSTOMERS WITH DISABILITIES? | We have 2 accessible bedrooms, toilet facilities in public area and restauratn bar , function room on the ground floor |
| CAN WE JOIN YOUR MAILING LIST? | Yes, you can register your details via our website newsletter link. |
| DO YOU HAVE SPECIAL EVENTS? | Yes, please see our website for any events taking place. |
| ARE YOU A MODERN HOTEL? | Our hotel was built in 2015 |
| DO YOU HAVE A DRESS CODE? | While we don’t have a dress code please refrain from nudity |
| DO YOU PROVIDE LUGGAGE ROOM FACILITIES? | We can store luggage at request |
| DO YOU PROVIDE LEISURE FACILITIES? | Unfortunately we don’t have leisure facilities, however we have extensive grounds where you can exercise |
| WHAT CAN WE DO WHEN WE ARE IN THE AREA? | We are ideally located in close proximity to Windsor, Legoland, Ascot, please see our website for further informations |
| DO YOU HAVE ANY FUNTION ROOMS | We have three function suites available for any occasion, The Symak suite can hold up to 140 guests, the Acacia suite can hold up to 30 guests and the Maple Suite can hold up to 20 guests. Please contact our events team for more information on events@pinewoodhotel.co.uk |
| WHAT IS THE FUNCTION ROOM CAPACITY? | Our function suites can hold from 2 to 150 people, please contact our events team on events@pinewoodhotel.co.uk for further informations |
| CAN YOU HOLD WEDDINGS AT THE HOTEL? | We can hold wedding and we are also licensed for civil cerimony, we can hold intimate wedding or larger gathering and our gardens are ideal for photographs, drinks and canapes or indeed BBQ's. Please contact our events team on: events@pinewoodhotel.co.uk |
